Many healthcare providers have certain concerns about working with e-mental health. “But what about the healthcare provider?” is one of the frequently asked questions. Some therapists fear that the role of the healthcare provider will disappear or become less important if e-mental health is introduced. It is not in the nature of healthcare providers to strive for as little direct contact as possible with the client in favour of more digital care. As a result, efforts to adapt existing working methods are often met with resistance, which means that replacing regular care with e-mental health is generally a slow process. For clients for whom e-mental health is used, this often results in e-health being offered on top of regular care; the treatment plans remain the same but are supplemented with e-mental health.
Many healthcare providers lack the knowledge and skills to make effective use of e-mental health. A sound implementation strategy is required in order to deploy e-mental health effectively; the new online care processes must be carefully considered and opportunities must be provided to train healthcare providers. It is essential that e-health programmes have the support of healthcare providers. If healthcare providers are aware of the possibilities of e-mental health, their concerns regarding the effective use of e-mental health will be allayed and e-mental health will, in fact, enrich the range of treatment options available.